faq

Frequently Asked Questions

  • What is Positivestar all about?

    At Positivestar, we believe in the power of positivity to transform lives. Our clothing is more than just fabric; it's a statement of hope, inspiration, and endless possibilities. Every piece is designed to make your star shine brighter, bringing power, attraction, and curiosity to your wardrobe. Join our community and experience the impact of positivity in your daily life.outstanding products and exceptional customer service.

  • Who owns the Positivestar clothing brand?

    The Positivestar clothing brand is owned by a very talented young Entrepreneur and Graphic designer named GUERBY ABSOLU

  • When did Positivestar brand get started?

    The Positivestar brand was founded in 2024, with a vision to create a clothing line that combines comfort, style, and exceptional quality. Since our inception, we have been committed to delivering outstanding products and exceptional customer service.

  • What sets Positivestar apart from other clothing brands?r

    Positivestar is not just about fashion; it's a movement. Our designs are crafted with love, passion, and a commitment to making a positive impact in the world. We focus on quality, uniqueness, and creating a sense of trust and peace in every piece we create. When you wear Positivestar, you're not just wearing clothing; you're making a statement.

  • Where is Positivestar clothing brand manufactured?

    The Positivestar clothing brand is manufactured in China.

  • What types of clothing do you offer?

    We offer a wide range of clothing options, including fashion wear and streetwear all designed with quality and sustainability in mind. 

  • What materials does Positivestar use for its clothing?

    The Positivestar brand is committed to high quality and sustainability. We carefully select premium materials that are not only comfortable and durable but also environmentally friendly. Our goal is to create fashion that you can feel good about wearing, knowing it's made with care for both you and the planet.

  • What are your business hours?

    Our business hours are Monday to Friday, 10:00 AM to 9:00 PM PT. Our customer service team is available to assist you during these hours. You can also contact us through our website or social media channels for any queries or concerns.

  • What type of payment methods do you accept?

    We accept a variety of payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google pay etc. Our website uses secure payment processing to ensure that your transactions are safe and secure.

  • What is your return and refund policy?

    We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please see our refund policy for details on how to initiate the process.

  • How can I track my order?

    Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website to track your order's status.

  • Do you offer international shipping?

    We ship only in the United States. Shipping costs and delivery times may vary based on your location. Please check our order and delivery page for more details.

  • Did You Offer Discount?

    Yes, we frequently offer discounts and promotions to our customers. Be sure to sign up for our newsletter to stay up to date on our latest offers.

  • Cannot find an answer to your question, please let us know!

    We're here to help! If you have any questions or concerns about your order, please reach out to our dedicated customer support team at support@positivestarclothing.store. We aim to provide excellent service and ensure your experience with Positivestar is nothing short of amazing.